Exchange Policy

At People, we want you to love your purchase. If you need to exchange an item, we’ve got you covered with our straightforward exchange policy.

1. Eligibility for Exchanges

1.1 Conditions for Exchange:

  • Products must be unused, unopened, and in their original packaging.
  • Exchange requests must be made within 7 days of receiving the product.
  • The product must be in the same condition as received, without signs of wear or damage.

1.2 Exclusions:
The following items are not eligible for exchange:

  • Products purchased during sales or promotional events.
  • Gift cards and vouchers.
  • Customized or personalized items.

2. How to Request an Exchange

2.1 Contact Us:

2.2 Review Process:

  • Once your exchange request is received, our team will review it and respond within 3-5 business days.

3. Exchange Process

3.1 Approval:

  • Once approved, you will receive instructions on returning the original item.

3.2 Shipping Costs:

  • Customers are responsible for the shipping costs for returning the item unless the exchange is due to a defective, damaged, or incorrect product.
  • If the item is defective or damaged, we will cover the shipping costs for the replacement.

3.3 Processing Time:

  • Once we receive and inspect the returned item, we will ship the exchanged product within 7-10 business days, subject to stock availability.

4. Product Availability

Exchanges are subject to stock availability. If the requested product is out of stock, you can opt for:

  • A different product of equal value.
  • Store credit for future purchases.

5. Contact Information

For exchange inquiries, contact us at:

We are committed to ensuring your satisfaction with People and will do our best to accommodate your requests.