Refund Policy

At People, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help with our comprehensive refund policy.

1. Eligibility for Refunds

1.1 Defective or Damaged Products:

  • Refunds are available for products that are defective, damaged during shipping, or incorrect.
  • You must provide photographic evidence of the defect or damage when submitting your request.

1.2 Change of Mind:

  • We do not offer refunds for change-of-mind purchases. However, exchanges may be possible (see Exchange Policy for details).

1.3 Conditions:

  • Products must be unused, unopened, and in their original packaging.
  • Refund requests must be made within 7 days of receiving the product.

2. How to Request a Refund

2.1 Contact Us:

2.2 Review Process:

  • Once we receive your request, our team will review it and notify you of the outcome within 3-5 business days.

3. Refund Methods

  • Refunds will be processed to the original payment method used at checkout.
  • Processing times may vary depending on your payment provider but typically take 7-10 business days.

4. Shipping Costs

  • If the refund is approved due to a defective or damaged product, we will cover the return shipping cost.
  • For non-defective products, the customer is responsible for the return shipping costs.

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Products purchased during sales or promotional events.
  • Gift cards and vouchers.
  • Products not in their original condition or with missing parts.

6. Exchange Policy

If you wish to exchange a product, please contact us within 7 days of receipt. Exchanges are subject to stock availability and must meet the same conditions as refunds.

7. Contact Information

For refund or exchange inquiries, contact us at:

We value your trust in People and are committed to ensuring your experience with us is seamless and satisfying.